Drew Sauer
I’m a multi-disciplinary design director with 10+ years of experience. I excel in simplifying complex enterprise product experiences, orchestrating workshops that drive alignment, and building teams that deliver measurable business impact.
workshop facilitation
Team builder
Strategy
Storytelling
Product design
Service design
Currently leading design at Forrester.
Based in connecticut
See selected work
Unifying Forrester’s Service Model
12% increase in retention
+3.1 point CX score increase
Orchestrated a cross-functional design sprint to bridge the gap between high-touch analyst advisory and digital self-service, transforming a disjointed client experience into a unified, retention-driving service model.
Read how it happened
Enhancing product discovery with a new navigation
Led the strategic redesign of Forrester’s enterprise navigation system. I replaced a rigid legacy structure with a dynamic, persona-driven architecture that reinforced Forrester’s unique value proposition and enhanced product discovery for new and existing clients.
Coming soon
Recapturing $2M in Revenue For Forrester’s Reprints Business
Redesigned and replatformed Forrester’s reprints business, moving a high-value revenue stream from a costly external vendor to a proprietary tool. This transition recaptured lost margins, streamlined operations, and secured over $2M in recognized revenue.
Coming soon
Drew Sauer
I’m a multi-disciplinary design director with 10+ years of experience. I excel in simplifying complex enterprise product experiences, orchestrating workshops that drive alignment, and building teams that deliver measurable business impact.
workshop facilitation
Team builder
Strategy
Storytelling
Product design
Service design
Currently leading design at Forrester.
Based in Connecticut
See selected work
Unifying Forrester’s Service Model
12% increase in retention
+3.1 point CX score increase
Orchestrated a cross-functional design sprint to bridge the gap between high-touch analyst advisory and digital self-service, transforming a disjointed client experience into a unified, retention-driving service model.
Read how it happened
Enhancing product discovery with a new navigation
Led the strategic redesign of Forrester’s enterprise navigation system. I replaced a rigid legacy structure with a dynamic, persona-driven architecture that reinforced Forrester’s unique value proposition and enhanced product discovery for new and existing clients.
Coming soon
Recapturing $2M in Revenue For Forrester’s Reprints Business
Redesigned and replatformed Forrester’s reprints business, moving a high-value revenue stream from a costly external vendor to a proprietary tool. This transition recaptured lost margins, streamlined operations, and secured over $2M in recognized revenue.
Coming soon
Drew Sauer
I’m a multi-disciplinary design director with 10+ years of experience. I excel in simplifying complex enterprise product experiences, orchestrating workshops that drive alignment, and building teams that deliver measurable business impact.
workshop facilitation
Team builder
Strategy
Storytelling
Product design
Service design
Currently leading design at Forrester.
Based in Connecticut
See selected work
Unifying Forrester’s Service Model
12% increase in retention
3.1 point CX score increase
Orchestrated a cross-functional design sprint to bridge the gap between high-touch analyst advisory and digital self-service, transforming a disjointed client experience into a unified, retention-driving service model.
Read how it happened
Enhancing product discovery with a new navigation
Led the strategic redesign of Forrester’s enterprise navigation system. I replaced a rigid legacy structure with a dynamic, persona-driven architecture that reinforced Forrester’s unique value proposition and enhanced product discovery for new and existing clients.
Coming soon
Recapturing $2M in Revenue For Forrester’s Reprints Business
Replatformed Forrester’s reprints business, moving a revenue stream from a costly external vendor to a proprietary tool. This transition recaptured lost margins, streamlined operations, and secured over $2M in recognized revenue.
Coming soon